We are a Covid safe salon, we take the health and safety of our clients and staff very seriously. Please read our Covid‑19 policy

Salon Housekeeping & Guidance

Based in Suckley, Worcestershire
Our promise to you!

Our Covid policy & what to expect

  • We ask clients to bring with them their own face covering. We ask this as part of our Eco-pledge, avoiding the unnecessary disposal of masks. We will be wearing masks and visors when carrying out your treatments.
  • Please arrive at the exact time of your appointment, we ask you do not arrive early or late. This will ensure we avoid more than one person arriving at the same time.
  • When you arrive for your appointment, please wait in the designated reception area OUTSIDE the salon. We will come to collect you and direct you straight to your pre-sanitised styling station or beauty area.
  • Our team will greet you without close contact (no handshakes, hugs, etc.). They will wear the necessary PPE throughout your appointments.
  • On arrival, you will be asked to wash your hands with soap and water or use hand sanitiser. We will provide these facilities. There will be a sanitising unit outside the door before you enter.
  • Team members will be sanitising all stations, door handles, and bathroom regularly.
  • Team members will be washing their hands thoroughly between clients and appointments.
  • We ask you not to touch any of our retail products unless you are definitely purchasing the item.
  • Where necessary we will be undertaking pre-appointment consultations via video call.
  • All tools will be disinfected and where possible sterilised after each client (this isn't new for us).
  • Please minimise the number of items you bring into the salon.
  • Please pay with a card (preferably contactless) where possible, instead of cash.
  • We can offer refreshments but these will served in biodegradable, disposable cups.
  • We are no longer providing magazines, however we now offer a complimentary digital magazine service.
  • There will be no walk-in appointments and only clients with appointments will be permitted into the building, to ensure social distancing.
  • No children will be allowed to attend appointments, EXCEPT for dedicated CHILDREN ONLY time slots.
  • All clients are to have a patch test every 6 months, regardless if they have had one previously. We ask you to provide the salon with your address, so we can get one sent out to you. Alternatively, we will do a patch test in person outside the main building.
  • If you have symptoms or have been in contact with anyone with Covid-19, we ask you do not attend your appointment but please let us know as soon as possible so we can offer your appointment to someone else.
  • A 50% deposit at the time of booking for all treatments will be taken. This dramatically reduces the number of no-shows and allows us to plan our appointments more effectively.
Staying COVID-19 Secure (PDF)

What to expect from us

  • Our risk assessments are updated on a monthly basis. We follow a strict cleanliness regime daily.
  • We will continue to stand by our 7 core values. See Our Ethos page.
  • A full consultation and personalisation for each treatment. We will actively listen and do our very best to understand exactly what it is you want from your treatment.
  • Ethical practice. We understand how important it is for you to know what goes in to the products we use and where they come from. Wherever possible, we use the most natural,vegan-friendly and cruelty-free products. Please see Our Ethos page for our Eco Pledge.
  • In the unfortunate case you are unhappy with the result of a treatment, please let us know within 7 days to allow us the opportunity to rectify the problem.
    - Nail repairs are free of charge in the first 7 days, thereafter will be charged per nail repair.
    - Spray tans will only be rectified within the 1st 48 hours.
    - Please email carrie@thesanctuarysuckley.co.uk for all formal complaints
  • Our gift vouchers are valid for 12 months from the date of purchase.
  • All new hair clients who have purchased a cut & blow dry or a restyle will receive a complimentary blow dry up to two weeks after their first appointment. Your complimentary blow dry will be carried out by our junior stylist, also allowing you to express any concerns about your hair since your last appointment.

Housekeeping

  • Due to the constraints of covid and the additional business costs needed to carry out our services, there will be a 50% reservation for any treatments carrie out within the salon, this is taken at the time of booking, for all clients
  • We kindly request you provide a minimum of 24 hours notice to cancel an appointment, failure to do so will incur a 50% charge
  • In the unlikely event you are unhappy with a purchased product we will provide a full refund if returned within 7 days unopened and unused.
  • Please advise us of any changes within your medical history including new medications you are taking,it is the clients responsibility to advise of any changes.
  • Please respect & enjoy our calm & relaxing environment.
  • Children under the age of 16 years old must be accompanied by a parent or guardian at all times who can countersign a consultation form for treatments.
  • We respectfully ask that children do not attend appointments with parents or guardians due to the nature of our work & quiet environment all clients want to enjoy.