We ask clients to bring with them their own face covering. We ask this as part of our Eco-pledge, avoiding the unnecessary disposal of masks. However, you are not required to wear one and we will be wearing visors at all times.
Please arrive at the exact time of your appointment, we ask you do not arrive early or late. This will ensure we avoid more than one person arriving at the same time.
When you arrive for your appointment, please wait in the designated reception area OUTSIDE the salon. We will come to collect you and direct you straight to your pre-sanitised styling station or beauty area.
Our team will greet you without close contact (no handshakes, hugs, etc.). They will wear the necessary PPE throughout your appointments.
On arrival, you will be asked to wash your hands with soap and water or use hand sanitiser. We will provide these facilities. There will be a sanitising unit outside the door before you enter.
Team members will be sanitising all stations, door handles, and bathroom regularly.
Team members will be washing their hands thoroughly between clients and appointments.
We ask you not to touch any of our retail products unless you are definitely purchasing the item.
We can only allow you see one stylist/therapist per appointment, to minimise your movement and interaction with the team.
Where necessary we will be undertaking pre-appointment consultations via video call.
All tools will be disinfected and where possible sterilised after each client (this isn't new for us).
Please minimise the number of items you bring into the salon.
Please pay with a card (preferably contactless) where possible, instead of cash.
We are not able to offer refreshments at this time, however you are more than welcome to bring your own or purchase a take away from Holloways.
We will also no longer be providing magazines but you are more than welcome to bring in your own.
There will be no walk-in appointments and only clients with appointments will be permitted into the building, to ensure social distancing.
No children will be allowed to attend appointments, EXCEPT for dedicated CHILDREN ONLY time slots.
All clients are to have a patch test, regardless if they have had one previously. We ask you to provide the salon with your address, so we can get one sent out to you. Alternatively, we will do a patch test in person outside the main building.
If you have symptoms or have been in contact with anyone with Covid-19, please let us know as soon as possible so we can offer your appointment to someone else.
A 50% deposit at the time of booking for all treatments will be taken. This dramatically reduces the number of no-shows and allows us to plan our appointments more effectively.
What to expect from us
We will continue to stand by our 7 core values. See Our Ethos page.
A full consultation and personalisation for each treatment. We will actively listen and do our very best to understand exactly what it is you want from your treatment.
Ethical practice. We understand how important it is for you to know what goes in to the products we use and where they come from. Wherever possible, we use the most natural,vegan-friendly and cruelty-free products. Please see Our Ethos page for our Eco Pledge.
We offer a seven-day guarantee on all services, so please let us know if you are not happy with any aspect of your treatment.
Our gift vouchers are valid for 12 months from the date of purchase.
All new hair clients who have purchased a cut & blow dry or a restyle will receive a complimentary blow dry up to two weeks after their first appointment. Your complimentary blow dry will be carried out by our junior stylist, also allowing you to express any concerns about your hair since your last appointment.
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