Housekeeping

 
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what you can expect from us

  • The Sanctuary experience

  • A full consultation and personalisation for each treatment. We will actively listen and do our very best to understand exactly what it is you want from your treatment

  • Natural, clean hair and beauty. We understand how important it is for you to know what goes in to the products we use and where they come from. Wherever possible, we use the most natural, vegan-friendly and cruelty-free products. Please feel free to ask about any of our products and their ingredients

  • Some treatments require 48-hour patch tests. We cannot provide any treatment that requires one, without this first

  • We offer a seven-day guarantee on all services, so please let us know if you are not happy with any aspect of your treatment

  • Our gift vouchers are valid for 12 months from the date of purchase

What we expect from you

  • A deposit at the time of booking for all treatments over the value of £50 ( including LVL). This dramatically reduces the number of no-shows and allows us to plan our appointments more effectively. We hope you understand

  • Cancellations must be made 24 hours before any treatment

  • For cancellations with less than 24 hours’ notice, we reserve the right to charge a late cancellation fee or 50% of the full cost of the treatment. We will make every effort to resell the appointment. If we do, we will waive the late cancellation fee

  • Please arrive five to 10 minutes before your appointment so that we can give you the full service you’d expect. We may not be able to carry out your treatment if you arrive too late, and reserve the right to implement our no-show fee

  • As much as we love your children, please leave them at home wherever possible. Lots of people are trying to enjoy some rare child-free time

  • Under 16s must be accompanied by an adult